Building community and driving business results
Sam's Club is the membership warehouse of iconic retailer Walmart. As one of the largest retail companies in the United States, Sam's Club delivers exclusive items and huge volume to millions of savvy shoppers in the U.S. With 100,000 associates working in Sam's Club retail stores across the country, communicating and engaging associates was a challenge. Sam's Club turned to Workplace to trial a new, efficient, mobile-first way of communicating for Home Office and club associates.
How Workplace helped
Creating a two-way dialogue to connect teams and solve problems
One associate took to Workplace to ask for help with streamlining his club’s Pickup service. The post was flooded with suggestions, including a comment from someone in Home Office tagging a member of the Pickup team and asking them to share their top five tips. When leadership announced that they wanted to focus on having clean shopping carts in clubs, one club team created a fun rap video about clean shopping carts that went viral on Workplace and boosted awareness of the initiative.
Championing best practice in the business
Every Sam's Club has associates who are responsible for receiving freight. These associates now rely heavily on their shared Workplace group to get practical advice on laying out bulky or complicated displays in clubs.
Surfacing stories and strengthening culture
Walmart CEO Doug McMillon recently participated in a company-wide Q&A that was live streamed via Workplace, giving every associate in the business the chance to ask him a question personally and feel that their ideas can have impact.
“The beauty of Workplace is that there's no training needed. People know how to use it because they use Facebook every day. It was the easiest rollout we've ever done. Once people get on it, they're hooked.”
Senior Communications Director, Sam’s Club